It has been around almost as long as that first Ford... The Five "P's" of dealer success, or failure.
- People
- Process
- Programs
- Pay Plans
- Performance
This is the order they are tought in. I agree with the right people in place first. I would move Pay Plan to 2, or even 1 B! Pay Plan is so crucial to the dealership success when the righ people are in place. When you have the right people, Pay Plan drives perfromance, programs, and yes, even the process.
I help dealers with The Five "P's"!
As an independent agent for dealers, I maintain an ongoing wide variety of quality products. I do extensive research on all product lines. Not every product or service makes the cut. I review the ratings and reviews from both sides, the dealer principles and the consumers prior to agreeing to offer the products or services.
I also offer ghost staff evaluations. I can help you see how your customers are being greeted online, on the phone, and in person. Who's your top, and who might not be meant for sales.
Call me to set up a time. We can discuss how these can be implemented, testimonials to the difference, and what it looks like when The Five P's are all out of whack!
Willie Grubaugh
Cell 214-244-3871
Revolutionary Performance Management
